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SaaS

SupportDesk AI

AI-first customer support platform that resolves 70% of tickets automatically and routes the rest to the right human agent with full context.

SupportDesk AI

Technologies

  • Next.js
  • LangChain
  • OpenAI
  • Pinecone
  • Supabase
  • Stripe
  • WebSockets
SupportDesk AI trains a custom knowledge-base RAG model on your documentation, past tickets, and product FAQs. Incoming support emails and chat messages hit the AI-layer first — the model resolves routine queries instantly and escalates complex ones with a summarised context card so agents spend zero time reading thread history. Integrates with Intercom, Zendesk, and linear ticketing natively.

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